Legal

Privacy Policy

1 Introduction

1.1 This Addendum ("Marketplace Terms") are incorporated into the Terms of Use. Unless otherwise expressly provided, any terms that are used in these Marketplace Terms shall have the meanings given to such terms in the Terms of Use.

1.2 These Marketplace Terms consist of sections which apply to sellers and buyers on GECKO GAMES LLC respectively. Your use of the Services shall be deemed irrevocable acceptance of these Marketplace Terms, which apply in addition to the Terms of Use. In the event of any inconsistency between these Marketplace Terms and the Terms of Use, these Marketplace Terms will prevail.

2 Interpretation

2.1 In these Marketplace Terms, the following words will have the following meanings assigned to them, except where inconsistent with the context:

"Buyer" means a buyer who intends to purchase or purchases Virtual Goods or other items on the Marketplace;

"Seller" means a seller, distributor or merchant who lists Virtual Goods or other items, or provide services on the Marketplace;

"Transaction" means any transaction between a Buyer and a Seller involving the sale and purchase of Virtual Goods or any other items made available on the Marketplace;

"User" means a Buyer or a Seller.

3 Marketplace Operations

3.1 To list Virtual Goods for sale and to provide services on GECKO GAMES LLC, a User has to register itself as a Seller. Once registered, a Seller can start listing Virtual Goods and services but the products and pricing will be first reviewed by GECKO GAMES LLC. GECKO GAMES LLC reserves the right to decide which Seller gets to sell its products and services to Buyers.

3.2 To purchase the Virtual Goods and services on GECKO GAMES LLC, a User has to first register a GECKO GAMES LLC account, and subsequently sign in using his email address or social media account (which may include TikTok, VK, Telegram, Facebook, Line, Twitter, Apple, or Discord), and must bind his game account. In doing so, you authorize us to access and use certain game user account information, including but not limited to your public game profile and the list of your virtual items. You also authorize the Sellers to recharge your game account and credit the purchased Virtual Goods.

3.3 Users may link multiple social media accounts to their GECKO GAMES LLC account. Once you have linked your social media account(s), you may log into GECKO GAMES LLC using any of the linked social media accounts. However, you understand that the linking of social media accounts to your GECKO GAMES LLC account is an irreversible process, and you will not be able to unlink your social media accounts in the future. You may also link your email address to your GECKO GAMES LLC account. Currently, GECKO GAMES LLC similarly does not support the changing of a linked email, and every email can only be linked to one GECKO GAMES LLC account.

3.4 Fees. For direct recharge services, there is no additional fee except for payment processing fees. The recharge amount will be determined based on factors including without limitation, the price set by the game publisher, the selling price set by the Seller (which shall be selected based on additional factors such as shipping success rate and user satisfaction). Please refer to the recharge page for the actual amount and complete the payment. For the purchase of Virtual Goods, a fee will be charged to the Seller, but not the Buyer. In other words, the Buyer’s purchase price shall be as reported on the GECKO GAMES LLC website interface. Please refer to the recharge page and withdrawal page for the actual amounts charged for recharge and withdrawal (this refers to the makings of withdrawals to bank accounts). You may enter the amount on the recharge and withdrawal page to calculate the fees.

3.5 Direct recharge time and records. Once a Buyer successfully makes payment for direct recharge, the direct recharge will be carried out and be credited to your account within ten minutes. During peak periods or special events, there may be delays or non-delivery, but it is expected to be credited or refunded automatically (if the credit is unsuccessful) within 24 hours. If your order is placed successfully, you may log into your game account to check the corresponding increase in assets. The game may also send reminders through pop-ups or in-game emails to notify you of the recharge. If the direct recharge service is not credited to your game account (that is linked to your GECKO GAMES LLC account), you may provide the relevant proof of successful payment and non-delivery to our customer service. If we verify that the recharge was not credited to your game account, a refund will be processed.

3.6 Direct recharge information. Buyers understand that they are fully responsible for providing complete and accurate information for the purposes of direct recharge. Neither GECKO GAMES LLC nor the Sellers are responsible for errors caused by the Buyer's negligence or fault in providing false, incorrect or incomplete information (for whatever reason), that may affect the direct recharge. Unless expressly provided otherwise, orders that are placed and completed cannot be cancelled or refunded. If the game ID is entered incorrectly and causes the recharge to fail, the order will be automatically refunded after confirming the error in the information provided.

3.7 Payment methods. As a Buyer, you may perform a top-up on GECKO GAMES LLC using a credit card. Top-up channel operators may charge a certain admin fee for each transaction, and the specific charges will show when you enter an amount on the top-up page. The value topped up can only be used to purchase Virtual Goods or direct recharge services on GECKO GAMES LLC, and cannot be withdrawn.

3.8 Owing to regulatory reasons, there is a limit on the number of top-ups you can perform each day, each week and each month. You can top up value of a maximum of USD 5,000 (or its equivalent in foreign currency) each time, and are only allowed to top up ten times a day, and up to a maximum of 50 times a month. Please note however that the maximum cap mentioned above may vary depending on the payment service provider that You select. Each GECKO GAMES LLC account can only add up to five different bank cards, and the cardholder name on all the five bank cards must be the same. Buyers are fully responsible for providing complete and accurate information for the purposes of top up, including personal information (such as name, country / region, address etc.), as well as the card number and card verification code.

3.9 If you do not have a credit card, you may still perform top up using other payment methods, including e-wallet payments, bank transfers, convenience store payments, and other payment methods. We may update our available payment methods from time to time, and you are encourage to check the available payment methods on your "My Wallet" page. For payments at convenience stores, GECKO GAMES LLC presently supports payment at convenience stores such as Family Mart and Rosen (the list of convenience stores supported may be updated from time to time). Once you enter your top-up information, you can make payment at the corresponding convenience store offline. You understand that launching a recharge does not mean that you have entered the purchase process, at present, the recharge funds are only charged to your personal balance, after the successful recharge, you need to launch a new purchase. In this process, you understand your favourite props must be purchased by others. For international payments, you understand that it usually takes about three hours for the top-up to arrive after payment at the convenience store.

3.10 Top-up fee. Banks will charge a certain amount of admin fees for each transaction. The exact amount of admin fees charged may differ depending on the payment service provider and/or bank. Please visit the top-up page to check the amount of admin fees applicable to your transaction.

3.11 Top-up error. You may encounter errors when trying to top-up on GECKO GAMES LLC. This could be due to reasons such as (but not limited to) exceeding the single top-up limit, having insufficient balance in your bank account linked to GECKO GAMES LLC, you tried linking two or more different accounts to the same credit card etc.

3.12 KYC identity verification. We require Users to undergo know-your-customer ("KYC") verification (designed based on the requirements of the Payment Card Industry Data Security Standard (PCI) and the Financial Action Task Force (FATF) on Anti-Money Laundering). This is to protect your card security and prevent money laundering crimes through proxy recharges. To facilitate our KYC verification procedures, we are required to collect certain documents from you for verification purposes, such as ID card, health insurance card, driver's licence, student ID etc., in accordance with our privacy policy. You understand that if you do not pass our KYC verification, you may not be able to access our marketplace and purchase Virtual Goods or recharge services.

3.13 Withdrawals. Withdrawals are only available to Sellers. At the withdrawal page, you may choose to make a withdrawal from GECKO GAMES LLC to your bank account linked to your GECKO GAMES LLC account. In most cases, your withdrawal requests would be reviewed and approved within one day and the amount should reach your bank account within five working days. The specific time may differ depending on your bank.

3.14 In addition, due to stricter regulations in Japan, Users in the Japan region should fill in the following in the withdrawal form:

(a) As required by the payment channel, please fill in your "First name" and "Last name" in English.

(b) Please fill in your detailed address, including town, street and house number. We recommend filling in your address in the following format: “No. XXX, XXX Road, XXX Street”. Please note that if your street address only contains numbers, fill your address in the following format instead: “XXX Town 1-2-1203” to prevent your order from being rejected.

(c) If you have chosen local withdrawal, the account name must be in Katakana or English. If you have chosen Swift transfer, the account name must be in English.

(d) The account name should be the same as your first name and last name, and both must be the cardholder’s real name. The language priority is English first, then Katakana.

3.15 After submitting a withdrawal request, the platform or channel will review the request. If the status of your withdrawal request is changed to "Approved", the funds will be credited to your bank account within five working days.

3.16 Please note that top-up balance cannot be withdrawn. Only Sellers can withdraw their revenue generated from item sales and services provided. Owing to regulatory reasons in certain countries, the maximum withdrawal amounts may be limited, restricted, or subject to approval.

3.17 Payoneer account. Payoneer is an international payment platform that services users around the world. It supports most bank transfers and third-party payment methods. You can create a Payoneer account using your bank card, and then make a withdrawal from GECKO GAMES LLC to your Payoneer account, before transferring the funds from your Payoneer account to your bank account. However, certain charges may apply.

3.18 Withdrawal fees. There may be withdrawal fees charged based on the different payment channels. For Payoneer, the fees are 1% + US$1 (minimum US$2), and the actual fees will depend on the transaction amount. If the calculated fee is less than US$2, a US$2 withdrawal fee will still be charged. For example, if a user withdraws US$50, the calculation is US$0.5 + US$1 = US$1.5, but US$2.0 is actually charged. For bank cards, the fees are 1% + fixed fee (US$2.5 – US$8, depending on the receiving bank). We recommend using a bank card that supports local transfer for your withdrawal or top-up requests. Please note that if your withdrawal request involves any currency exchange, the banks may use their real-time exchange rates and additional fees may apply. Receiving banks may also charge additional fees, please check with your bank. We do not collect any fees for a failed withdrawal request. Fees incurred (if any) are charged by the payment channels or banks.

3.19 Countries / regions supported for withdrawal requests. The countries and regions that GECKO GAMES LLC currently supports for bank transfers are: Argentina, Australia, Austria, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Cambodia, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Greece, Guatemala, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy , Japan, Kazakhstan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Moldova, Morocco, Netherlands, New Zealand, North Macedonia, Norway, Pakistan, Panama, Peru, Philippines, Poland, Portugal, Romania, Russia, Serbia, Singapore, Slovakia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, UAE, UK, USA, Uruguay, Vietnam.

3.20 There are unlikely any limitation on the countries and regions that GECKO GAMES LLC currently supports for Payoneer withdrawals, but this may change depending on actual situation.

4. Affiliate Programs

4.1 GECKO GAMES LLC offers an affiliate program ("Program"), where game content creators and social media influencers may join. Promoters of the Program can earn up to 10% profit on each generated sale, and you may refer to the latest adjustment on profits to be earned on the Affiliate Program website. Please refer to the website for other details related to the Program.

5. Seller Representations and Obligations.

5.1 Sellers on GECKO GAMES LLC have to enter into an additional agreement with us, which details the obligations that a Seller has when listing Virtual Goods and providing services on GECKO GAMES LLC. Please refer to the additional agreement for the applicable representations and obligations.

5.2 In addition to the additional agreement, Seller represents and warrants that he is not receiving funds in connection with any illegal, fraudulent, deceptive or manipulative act or practice, and that he is not sending or receiving funds to or from an illegal source.

5.3 Seller shall cooperate with GECKO GAMES LLC at his own cost to investigate any suspicious, illegal, fraudulent or improper activity related to any transactions related to the Virtual Goods, items and services that it listed.

5.4 At any time upon request by GECKO GAMES LLC, Seller agrees to provide GECKO GAMES LLC with information that is required, including account details and information regarding to his transactions for the purposes of complying with applicable laws.

5.5 Seller represents and warrants that it is not an individual or entity that is owned or controlled by a person that is currently the subject of any sanctions administered or enforced by the U.S. Department of Treasury's Office of Foreign Assets Control, the United Nations Security Council, the European Union or Her Majesty's Treasury (collectively, "Sanctions"), nor located, organized or resident in a country or territory that is currently the subject of Sanctions. Seller will not use GECKO GAMES LLC in any manner that will result in a violation of Sanctions by any person, including GECKO GAMES LLC and any of its affiliates, directors, officers, employees and agents. Seller has not knowingly engaged in, and is not now knowingly engaged in, and will not knowingly engaged in, any dealings or transactions with any person, or in any country or territory, that at the time of the dealing or transaction is or was the subject of the Sanctions. Seller agrees that it shall be in compliance with all applicable laws (including anti-corruption laws) and shall not take any action or omission that may or will result in a violation of such laws.

5.6 Seller represents and warrants that:

(a) the entry into these Marketplace Terms and the Terms of Use has been duly authorised and constitutes a valid and binding agreement between the Seller and us, and is enforceable against it in accordance with the terms thereof;

(b) all information furnished to us is true, accurate and not misleading;

(c) the entry, delivery and performance of these Marketplace Terms and the Terms of Use will not violate or conflict in any material aspect with any law, rule, regulation, code, ordinance, judgment, order, injunction or other requirement of any court or tribunal or of any governmental body or agency that is applicable to the Seller.

6. Buyer Representations and Obligations

6.1 Buyer shall cooperate with GECKO GAMES LLC at his own cost to investigate any suspicious, illegal, fraudulent or improper activity related to any transactions related to the Virtual Goods and services that he purchased or intends to purchase.

6.2 At any time upon request by GECKO GAMES LLC, Buyer agrees to provide GECKO GAMES LLC with information that is required, including account details and information regarding to his transactions for the purposes of complying with applicable laws.

6.3 Buyer represents and warrants that he is not transmitting or sending funds in connection with any illegal, fraudulent, deceptive or manipulative act or practice, and that he is not transmitting or sending funds to or from an illegal source.

6.4 Buyer represents and warrants that it is not an individual or entity that is owned or controlled by a person that is currently the subject of any Sanctions, nor located, organized or resident in a country or territory that is currently the subject of Sanctions. Buyer will not use GECKO GAMES LLC in any manner that will result in a violation of Sanctions by any person, including GECKO GAMES LLC and any of its affiliates, directors, officers, employees and agents. Buyer has not knowingly engaged in, and is not now knowingly engaged in, and will not knowingly engaged in, any dealings or transactions with any person, or in any country or territory, that at the time of the dealing or transaction is or was the subject of the Sanctions. Buyer agrees that it shall be in compliance with all applicable laws (including anti-corruption laws) and shall not take any action or omission that may or will result in a violation of such laws.

6.5 Buyer represents and warrants that:

(a) the entry into these Marketplace Terms and the Terms of Use has been duly authorised and constitutes a valid and binding agreement between the Buyer and GECKO GAMES LLC, and is enforceable against it in accordance with the terms thereof;

(b) all information furnished to GECKO GAMES LLC is true, accurate and not misleading;